Deep dives into publicly-reported AI wins and failures
Enterprise buyers use AI agents to automate contract negotiations. SMEs must build defensive automation to protect their margins from these algorithmic procurement strategies.
Klarna's AI assistant now handles 2.3 million chats monthly, demonstrating how UK SMEs can use AI triage to resolve repetitive helpdesk queries while retaining human support.
StratEdge Consulting has integrated autonomous AI agents to automate multi-step workflows, showing UK SMEs how to replace manual admin with scalable operations machines.
Virgin Media O2 wins the IAB UK Joy of Digital Award for Daisy, an AI-generated grandmother that combats phone fraud by wasting attackers' time in long conversations.
A guide on using n8n and Claude 3.5 Sonnet to automate supplier negotiations and stop margin bleed from automated price hikes in SME supply chains.
Anthropic's Project Vend experiment reveals AI agents struggle with economic reasoning and profit protection despite excelling at administrative tasks.
Octopus Energy has integrated generative AI into its Kraken platform to automate B2B supplier communications, handling 40% of inbound emails for procurement and vendor management.
A technical guide on how UK consumer brands can use agentic finance systems and embedded capital to survive the cash flow valley of death between production and wholesale receipts.
Learn how to build a real-time transaction monitoring system for your SME using n8n and AI to catch invoice anomalies before they hit your bank account.
A guide on avoiding the context-free deflection trap by building deterministic AI retrieval systems using n8n and Claude to automate transactional customer service queries.
The UK Information Commissioner's Office fined Capita £14 million after a 2023 cyber attack exposed 6.6 million records due to failures in responding to high-priority alerts.
